🛡️ Player Welfare

Responsible Gaming at haybaj

haybaj believes gambling should always be a fun, controlled form of entertainment. We provide every player in Bangladesh with the tools, information, and support needed to stay in charge of their play.

🔞 21+ Only · Play Within Your Means · Help Is Always Available

Our Commitment to You

Responsible gaming is not a box haybaj ticks — it is a core part of how we operate every single day.

At haybaj, we are fully committed to providing a safe, fair, and transparent gaming environment for every player in Bangladesh. We understand that while the vast majority of players enjoy haybaj's games as a leisure activity, a small number of individuals may develop patterns of play that cause harm to themselves or those around them. Our responsible gaming programme exists precisely to identify, support, and protect those players.

Gambling should never be used as a way to earn income, escape personal problems, or recover money that has already been lost. If you ever feel that your gambling is no longer enjoyable, or that it is beginning to affect your finances, relationships, or mental wellbeing, please use the tools described on this page or contact our support team immediately at [email protected].

haybaj works exclusively with certified game providers and follows strict fair-play standards so that every outcome on our platform is genuinely random and verifiable. We do not manipulate results, and we do not encourage players to chase losses. Every feature of the haybaj platform — from deposit limits to self-exclusion — has been designed with player welfare in mind.

🔞 Strict 21+ Age Requirement

haybaj is for adults only. No exceptions, no workarounds.

21+

You Must Be 21 or Older to Play

All haybaj players must be at least 21 years of age. Every new account is subject to age verification during the KYC process. If haybaj discovers that a player is under 21, their account will be closed immediately, all funds will be returned, and any winnings will be voided. If you are a parent or guardian and suspect that a minor has accessed haybaj, please contact us immediately at [email protected].

Protect younger family members: If you share a device with children or teenagers, always log out of your haybaj account after each session and never save your login credentials in a shared browser. Consider using device-level parental controls to block access to gaming sites.

🛠️ Your Responsible Gaming Tools

haybaj puts you in control with a full suite of player-protection tools accessible directly from your account.

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Deposit Limits

Set a daily, weekly, or monthly cap on how much you deposit. Once your limit is reached, no further deposits are accepted until the period resets.

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Session Time Limits

Choose how long you want each gaming session to last. haybaj will alert you when your session limit approaches and log you out automatically when it expires.

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Loss Limits

Cap the total amount you are willing to lose over a set period. This helps you stay within your personal budget regardless of how a session unfolds.

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Time-Out / Cooling Off

Take a break from haybaj for 24 hours, 48 hours, 7 days, or 30 days. During a time-out your account is suspended and no deposits or bets are accepted.

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Self-Exclusion

Exclude yourself from haybaj for 3 months, 6 months, 1 year, or permanently. Self-exclusion is enforced immediately and cannot be reversed during the chosen period.

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Activity History

Review a full log of your bets, deposits, withdrawals, and session durations at any time. Transparency over your own history is the first step toward healthy play.

How to activate these tools: Log in to your haybaj account, navigate to Account Settings, and select the "Responsible Gaming" section. All limits take effect immediately. Increases to existing limits include a 24-hour cooling-off period before they apply.

🌱 The haybaj Safer Play Principles

Six habits that every haybaj player is encouraged to keep in mind before and during every session.

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Set a Budget Before You Start

Decide on a fixed amount you are comfortable losing before you open a game. Think of it the same way you would budget for a night out in Dhaka — once it is spent, the session ends. Never play with money earmarked for rent, bills, or food.

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Track the Time You Spend Playing

It is easy to lose track of time when you are engaged in a game. Use haybaj's session timer or set an alarm on your phone. Taking regular breaks — at least 10 minutes every hour — keeps your decisions clear and your enjoyment genuine.

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Never Chase Your Losses

Losing sessions are a normal part of any form of gambling. The instinct to place a larger bet to "win back" what you have lost is one of the most common pathways to problem gambling. If you find yourself chasing losses, stop the session immediately.

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Keep It Entertainment, Not Income

haybaj is a form of entertainment — the same as watching a BPL cricket match or going to a cinema. Outcomes are determined by certified random number generators. There is no strategy that guarantees a profit, and haybaj will never suggest otherwise.

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Talk to Someone You Trust

If gambling is causing you stress, anxiety, or conflict with family members, speaking openly with a trusted friend or family member is a powerful first step. You do not need to face it alone — haybaj's support team is also available around the clock.

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Recognise When to Stop and Ask for Help

If gambling is no longer fun, or if you feel compelled to gamble even when you do not want to, that is the most important signal to pause and reach out. Requesting self-exclusion or contacting our support team is a sign of strength, not weakness.

⚠️ Warning Signs of Problem Gambling

Honest self-assessment is the foundation of responsible play. Review the signs below and reflect on your own habits.

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You spend more money on gambling than you originally intended, and feel frustrated when you try to cut back.

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You gamble to escape feelings of stress, loneliness, anxiety, boredom, or depression.

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You lie to family members or friends about how much time or money you spend gambling.

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You borrow money, sell possessions, or take on debt to fund your gambling sessions.

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You feel restless, irritable, or anxious when you are not gambling or when you try to stop.

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Gambling is affecting your work, studies, sleep, relationships, or daily responsibilities.

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You repeatedly try to win back money you have lost by placing larger or riskier bets.

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You think about gambling constantly — planning your next session, reliving past bets, or calculating how to get more funds.

If you recognise three or more of these signs in yourself, please act now. Use haybaj's self-exclusion tool or contact our support team at [email protected]. Early action makes recovery significantly easier.

🚫 How to Request Self-Exclusion

Self-exclusion is the most powerful tool haybaj offers. Here is how to activate it in four straightforward steps.

Access your account at haybaj.bet using your registered credentials. If you are unable to log in, contact our support team directly via email.

Open Account Settings

Navigate to your profile menu and select "Account Settings", then choose the "Responsible Gaming" tab from the available options.

Select Self-Exclusion and Choose Your Period

Choose from a 3-month, 6-month, 1-year, or permanent self-exclusion. Read the terms carefully — self-exclusion cannot be reversed before the chosen period ends.

Confirm and Receive Your Acknowledgement

Confirm your selection. Your account will be suspended immediately. You will receive an email confirmation. During the exclusion period, haybaj will not send you any promotional communications.

Need immediate help? If you cannot wait to navigate account settings, email [email protected] with the subject line "Self-Exclusion Request" and your registered mobile number. Our team will action your request within 2 hours and confirm by return email.

📞 Getting Help & Support

You are never alone. haybaj's support team is available 24/7 and there is no judgment — only help.

🎧 haybaj Responsible Gaming Support

[email protected] — available 24 hours a day, 7 days a week

Response Time

General queries: within 48 hours. Urgent exclusion requests: within 2 hours (Bangladesh Standard Time, UTC+6)

Subject Line

Use "Responsible Gaming" or "Self-Exclusion Request" to ensure your message is prioritised by our player welfare team

What to Include

Your registered mobile number, your username, and a brief description of the support you need

Remember: All responsible gaming communications are handled with complete confidentiality by a dedicated member of the haybaj player welfare team. Your request will never be shared with other departments or used in any way that disadvantages you as a player.

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The haybaj Responsible Gaming Pledge

haybaj pledges to always put player welfare ahead of revenue. We will never use predatory design, artificial urgency, or misleading promotions to encourage players to spend beyond their means. We will maintain our responsible gaming tools free of charge, enforce age verification rigorously, and respond to every welfare request with compassion and speed. Our platform is built for entertainment — and we intend to keep it that way for every player in Bangladesh.

🎮 Ready to Play Responsibly?

When gambling stays fun and in control, it is one of Bangladesh's most exciting forms of entertainment. Explore haybaj's games with confidence — and remember, our tools are always there if you need them.

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21+ only · For entertainment purposes only · Play within your means

🔞 haybaj is strictly for players aged 21 and above. Need help? Read our FAQ or review our Privacy Policy.